FAQ

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Your Account

  • An adidas Locker Room account is required for the submission of your personalised teamwear order.


    To get started,


    • Click the login icon on the upper right-hand corner of the site

    • Enter in an email address and click Sign In 

    • Then enter in your information

    • Click submit. 


    You will receive a confirmation email for the new account.

  • • Enter in your email address on the login page and click Sign In

    • Then click 'I forgot my password'

    • Enter in your email address that is registered to your account 

    • Click Submit

  • We’re committed to ensuring the security and privacy of your data. You can learn more about your privacy at adidas through our Privacy Notice.

Ordering

  • You will need to create an account to place an order. 


        • To place an order, you will need to search for the products you want, enter in the sizes and quantities, 

           and add to your cart. 

        • Once you have finished shopping, click on the cart icon at the top right corner. 

        • Review your order and click Continue

        • Enter in your order information 

        • Select a preferred retailer 

        • Submit your order


    The retailer will receive the order and has the option to accept or reject it. If the order has been rejected, you will receive a message from the retailer attached to the order details. Please log into your account and view your Order History to check the status of your order. You may also contact your retailer via the contact information at the top of the Order Detail page for further questions. If adjustments need to be made, you will need to recreate your order and submit it again or select a different retailer.


    If the retailer accepts the order, they will contact you directly to discuss next steps. Your retailer will manage the details and communications regarding payment, shipping, and delivery, including any other questions regarding your order. 

  • You can select a retailer to fulfill your order once you have completed your cart. On the review page, enter your team information and then search for a retailer using two easy approaches:

        1.     Searching for your preferred retailer by name

        2.     Use the integrated map to search the retailer closest to you.

  • An adidas retailer is a store authorized to sell authentic adidas merchandise and fulfill orders.

Kit builder

  • Kit builder allows you to build a kit based on your team needs. You will be asked a series of questions and based on your answers, you will be presented with up to 5 recommendations that are best suited for your team. You are additionally given an opportunity to personalise your custom kit with player names, numbers, team logo, and sponsor logo, if desired.

  •     • On the kit detail page, click on the + sign next to the product.

        • Next click the colour wheel labeled "Change Colour".

        • Select your new colour choice from the options on the right.

        • Click Done when completed.

        • You will return to the kit details page.

        • Repeat the same steps for each product type you'd like to change.

  •     • On the kit detail page, click on the + sign next to the product.

        • Next Click the icon labeled "Change Style".

        • Select your new style choice from the options on the right.

        • Click Done when completed. 

        • You will return to the kit details page.

        • Repeat the same steps for each product type you'd like to change.

  •     • On the kit detail page, click on the + sign next to the product.

        • Next Click on the icon labeled "Make it Yours", if available per product type.

        • For the Players name, an area where the personalisation is available will appear. 

           It will display the name as you type. Repeat this for each option, such as Player Number and Team Name.

        • For the team and/or sponsor logo, you can upload the accepted file types from 

           your device at the specific locations on the product. 

        • Click Done when completed. 

        • You will return to the kit details page.

        • Repeat the same steps for each product type, if available, you'd like to personalise. 

  • When you have completed your kit, you may add it to your order by clicking 'add to cart'. You can continue shopping or proceed through the ordering process.

Personalisation

  • You can personalise your team gear by adding your player's name, number, team and/or sponsor logos to products. You can access the personalisation tool through multiple points, such as the product detail page or the uniform kit builder. You are limited at this time to a specific font, colour, size, and placement of those elements.

  •  Yes, there are character limits for player name and number.


         • 14 for a player's name

         • 14 for a team's name

         • 2 for player's number

         • 3 for player's initials 

  • Yes, you can add a team logo and a sponsor logo.

  • The allowed formats are: jpg, png, and gif


    The maximum file size is:  40 MB

  • With all orders being fulfilled by your selected retailer, the logo approval process will be managed with the retailer.

  • You will need to contact your retailer with whom you placed your order. This policy will be unique to each retailer.

Proposal

  • The proposal is a personalised catalogue of teamwear product created by a retailer, for your team.

  • You can review the proposal and select the products you are interested in ordering. You can specify the sizes and quantities for your team after you add the products to your cart. Once you are satisfied with the order, you can send it back to the retailer.